Current Location: Home > Solutions > CRM > Customer Service
 
Company
Solutions
> CRM
    - Customer Service
    - Sales Force
    - Marketing
    - Products
> eBusiness
> Statistical Analytics
> Web Management
Applications
Resources
Support


 

 


    Sign up and get your 10 Mb FREE ITiS email spaces!


    Request a Project


 

 

 

 

 

 

 

 



 



"Improve your competitive advantage with efficient information flow."

Increasely, more customers choose to interact with businesses through the Web. How do you accommodate the increasing volume of customer inquiries and keep costs under control without sacrificing quality? Managing customer relationships requires a meaningful interaction between customers and the business.  Using multi-channel communication tools, clients build closer relationships with their customers.

Customer Services Solutions includes:

  • Microsoft® CRM Customer Service System
  • Voice Support System
  • Customer Self-Support System
  • Email Response Management
  • Online Chat System
  • Internal Support System

Microsoft® CRM Customer Service
MS CRM Customer Service System will allow your service representatives to track customer requests, manage support issues in an easy and effective manner and provide customers with consistent, efficient service. For more detail information please click here > Microsoft® CRM Products

Voice Support System
ITiS' Voice Support Solution allows customer directly interacts with central computer system through the usage of phone by computer telephony

Customer Self-Support System
We provide Web-enabled, self-service knowledge management solutions, together with implementation and integration services. It will help you turn information into knowledge that will empower your customers to help themselves without representative involvement.

Email Response Management
ITiS' Email Response Solution integrates with Microsoft Outlook® helps users efficiently respond to and track high volumes of email and Web forms, and log non electronic interactions including phone calls, faxes, letters, and in person contact.

Online Chat System
Online Chat System enables user to have text conversations through the Web in real time.

Internal Support System
Internal Support System provides backbone for efficient and effective departmental interaction as well as customer interaction.


For more information about how we can improve your ever-growing business, please contact us today > click here

 

Customer Service | Sales Force Automation | Marketing Automation | Products



 

 

 

 


Send comments, corrections and suggestions to
info@itisonline.com
or info@itis.ca
ITiS.ca, 2300 Yonge Street, PO Box 67086, Toronto, ON M4P 3C8
Toll-free: 1.877.456.ITIS(4847)
copyrights and trademarks


roject, partnership, engineering, itis, operation, global, solution, contract, contractor, subcontractor, network, infrastructure, media, streaming, real, time, audio, video, ram, asf, wmv, rm, new media, growth, business, benefit, interactive, interaction, online, telecommunication, research, development, system, Hong Kong, China, Canada, North America, United States, range, product, service, reverse, IBM, Cisco, Oracle, LinkSys, wireless, router, VoIP, VPN, virtual, private, EDS, Microsoft, Windows, Linux, UNIX, Redhat, VMS, VAX, SAP, Sun, Microsystem, JAVA, object oriented, programming, analyst, information, help, professional, install, discount, domain, name, anti, spam, email, server, broadcast, Macromedia, Dreamweaver, Flash, Frontpage, extension, hosting, outsource, India, scan, security, trouble shoot, neutral, ecommerce, marketing, resource, management, SAS, SPSS, Eview, economics, NCSS, developer, operation, simulation, perl, tcl, script, ASP, ASPX, dot net, Photoshop, Illustrator, desktop, publishing, MCSE, MCSD, authorized, provider, training, course, international, player, major, mission, large, scale, segment, transmitter, storage, data, diaster, recovery, capacity, flexibility, worldwide, exclusively, focus, industry, platform, productivity, efficient, efficiency, digital, reliable, solution, traffic, logistic, export, import, transport, management, library, demonstration, information, industrial, commerical, enterprise, resource, strategy, trade, innovative, cluster, analysis, asia, mechanical, report, foreign, affair